REVIEWS & TESTIMONIALS
Halstead is proud to offer quality jewelry supplies, exceptional customer service, and resources. But don't take it from us, hear what customers are saying about Halstead!
What our customers say
TESTIMONIAL
KELLY - MAGPIE MIND DESIGNS
Hi my name's Kelly, I'm the metalsmith behind Magpie Mind Designs. And whether you're a veteran to the jewelry industry or if you're a newbie just starting out, one of my greatest suggestions to you is to make sure you find a supply house that offers top quality chains and findings so that you're always sending out the highest quality products to your customers. That's why I'm a Halstead Maker. Because I've loved every product I've ever received from Halstead. Including their chains and their earring findings. So if you're looking for a supply house, check them out.
TESTIMONIAL
JEANNINE - JEANNINE I DREAM
Hi. I'm Jeannine and I am a Halstead Maker. First and obviously because they have reasonable wholesale prices. But they're also super nice. They call or text if there's something up with my order. And they are extremely patient whenever I call with some questions. And wow, the education that they share and their support for designers is priceless.
TESTIMONIAL
ANNE
Hi my name's Anne. I'm a grandma. This is Lucy. And I am working on my second career making jewelry. And I depend on Halstead for their great customer service and excellent jewelry findings.
"I've been designing jewelry for over 15 years. In that time I have dealt with dozens and dozens of suppliers. No one in the business has better customer service than Halstead." - Kat Allison
"The very best store for high-quality jewelry findings with the absolutely best prices. I always compare prices across stores – even when other stores have sales, Halstead still beats their prices." - Mary Blackmoor
"I have been shopping with Halstead for a few years now and I’ve been extremely happy with every order. Their customer service, shipping times and quality of the products is outstanding." - Stacey Ochoa
"Quality products, great inventory for all your jewelry designing needs, wonderful customer service, A GREAT COMPANY!" - Elizabeth Konopacki
"As of this year, I have been ordering from Halstead for 30 years. I was just 17 when I started out my jewelry business and they had just a black and white paper catalog. You had to call your orders by the phone. Since then I went to college and worked for 18 years in another career. All along, I made jewelry on the side and continued to place orders (changing the name of my business and getting married along the way) with Halstead. Now, of course, they have a beautiful and reliable website and I can just add items to my cart as I need them. And now I'm making jewelry full time! All along, they’ve provided me with consistent fantastic quality, exceptional customer service, great prices, and treated me professionally regardless of my age or the size of my business. I am so grateful that I discovered Halstead so long ago!" - Lenore Hill
Top 3 Reasons Jewelry Supply Customers Refer Halstead
Fast Turnaround
Customers rave about our service speed. FedEx orders finalized before noon MST will almost always be shipped the same day. USPS Mail shipments generally ship within one business day. During busy seasons, we will prioritize air delivery packages, but even economy packages will go out within one day.
Customer Pam F. says, "Halstead has all of the standard items you need in the studio, but also offers lots of unique items you'll not find anywhere else. Their customer service team is exceptionally friendly and helpful, and they typically ship the same day! Who could ask for more?"
If we cannot get in touch with you or if we have a question about your order, it will delay your shipment. Please provide valid phone, text and email information with your orders we can reach out and resolve any issues as quickly as possible.
Personal Service
We pride ourselves on offering personalized care. Our customer service team is on-hand 8am-3pm MST to answer your questions via phone, text, chat or email. We like to call them our jewelry detectives because they're experts at listening to problems and tracking down answers.
"I am very happy with the products I received yesterday. I had some problems with French customs but one of your Customer Service Representatives did everything she could to help, and I never felt alone dealing with the problems. I like the human side of Halstead and the fact that it is a small family-run business like mine. It felt like I was ordering from the shop around the corner when we are in fact 5000 miles away! I am looking forward to ordering again." - Angelique P.
Our service specialists are pros at logistics challenges. They are also pretty good at jewelry making. Every single employee at Halstead takes classes on design and metalsmithing in our employee teaching studio. We believe that hands-on experience is vital to understanding products and the challenges that our customers face in the jewelry studio. This major investment in our team's training and commitment to service excellence is unique among jewelry supply companies.
We Get It
As a family-owned business, we know the value of hard work, loyalty, and integrity. We understand the balancing act that's required to sustain a career made from your own hands. After over 40 years and two generations in the trade, we have learned to think in decades and build relationships for the long-term.
"I have been incredibly pleased with everything from Halstead! I'm a small business customer, with the emphasis on the small, but I feel like I matter to you guys and that's nice ... and rare. I am planning to have a little section dedicated to your awesome components and chain in my shop when they come in. Many of my customers like to know that they're supporting businesses that are 'likeminded' when it comes to customer service, small businesses, etc." - Brandy B.
We love seeing your finished jewelry!
Tag us on social media @@halsteadjewelrysupplies and use #HalsteadMakers so we can see what you make.
